1. Introduction
At FarmSkirnCS, we are committed to ensuring your satisfaction with our custom packaging services. This Refund Policy outlines the conditions under which we provide refunds for our services and products, the process for requesting a refund, and applicable timeframes.
Please read this policy carefully to understand your rights and our obligations regarding refunds. This policy forms part of our Terms and Conditions.
2. Types of Services and Applicable Refund Policies
Due to the custom nature of our packaging design and production services, different refund policies apply to different stages of our projects:
2.1 Design Services
Design services include conceptual design, design development, and finalization of packaging designs before production.
- Initial Deposit: The initial deposit for design services (typically 50% of the design fee) is non-refundable once work has commenced, as it covers the initial consultation, research, and concept development.
- Design Revisions: If you are dissatisfied with the initial design concepts, we offer revision rounds as specified in your contract. Refunds are not provided for design work that has been completed according to the agreed project brief.
- Project Cancellation: If you choose to cancel the project after design work has begun but before completion, you may be eligible for a partial refund of any prepaid amounts beyond the initial deposit, minus costs for work already completed.
2.2 Production Services
Production services include the manufacturing of packaging materials based on approved designs.
- Pre-Production: Cancellations made after design approval but before production begins may be eligible for a partial refund, minus any materials already purchased and preparation costs.
- During Production: Once production has begun, refunds are generally not available as materials have been committed and manufacturing processes initiated.
- Post-Production: Refunds for completed production orders are only available in cases of significant manufacturing defects (see Section 3).
3. Conditions for Refunds
Refunds may be provided under the following conditions:
3.1 Quality Issues
If the delivered packaging products have significant manufacturing defects that materially affect their functionality or appearance, you may be eligible for a full or partial refund, or a replacement of the defective products. To qualify:
- The defects must be reported within 10 business days of receiving the products
- Photographic evidence of the defects must be provided
- The defects must not be the result of improper handling, storage, or use after delivery
3.2 Delivery Issues
If your order is significantly delayed beyond the agreed delivery timeframe (excluding delays caused by factors outside our control, such as customs, weather events, or carrier issues), you may be eligible for:
- A partial refund proportional to the delay
- A discount on future orders
- In cases of extreme delay, a full refund may be considered
3.3 Service Not as Described
If the final delivered products substantially differ from what was agreed upon in the signed contract or final approved designs (not including minor variations in color that are inherent to the printing process), you may be eligible for:
- Corrections at our expense
- A partial refund
- In extreme cases, a full refund may be considered
4. Non-Refundable Items and Circumstances
The following items and circumstances are generally not eligible for refunds:
- Initial consultation fees
- Design deposits once work has commenced
- Custom materials purchased specifically for your project
- Rush order fees
- Shipping and handling charges (unless the delivery issue was our fault)
- Products that have been used, damaged, or altered after delivery
- Changes in project scope or design requirements after work has begun
- Cancellations after production has begun
- Minor variations in color, texture, or finish that are within industry standard tolerances
5. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at refunds@farmskirncs.com or call +444501353151 within the applicable timeframe.
- Provide Information: Include your order number, details about your purchase, and the reason for your refund request.
- Documentation: Provide any relevant documentation, such as photos of defective products or correspondence regarding delivery issues.
- Review Process: We will review your request within 5 business days and may request additional information if needed.
- Decision: We will notify you of our decision regarding your refund request and the amount (if applicable).
6. Refund Processing Times
If your refund request is approved, the processing time depends on your original payment method:
- Credit/Debit Card Payments: Refunds will be processed back to the original card and typically appear within 5-10 business days, depending on your card issuer.
- Bank Transfers: Refunds via bank transfer typically take 5-7 business days to process.
- Other Payment Methods: Processing times for other payment methods will be communicated at the time of refund approval.
Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account is beyond our control and depends on your financial institution.
7. Special Projects and Custom Agreements
For large-scale projects or highly specialized custom packaging solutions, specific refund terms may be outlined in your individual contract that supersede this general policy. Always refer to your signed agreement for project-specific refund terms.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.
9. Contact Information
If you have any questions about our Refund Policy, please contact us at:
